At Invicta Peptides, we carefully package each order to help ensure that products arrive safely and in good condition.
If your order arrives damaged or incorrect, please contact us within 48 hours of confirmed delivery.
To submit a claim, please provide:
- Your order number
- Clear photos of the affected vial(s)
- Photos of the original packaging and shipping materials
- A brief description of the issue
Damage may include a broken or cracked vial, leaking vial, or a visibly compromised seal. Minor cosmetic damage to packaging or labels that does not affect the integrity of the sealed product is not considered product damage.
Once your claim has been reviewed and approved, Invicta Peptides may provide a replacement, store credit, or refund to the original payment method, depending on the circumstances.
Claims submitted more than 48 hours after confirmed delivery may not be eligible because we cannot verify when or how the damage occurred.
IMPORTANT: Do not discard the product, vial, packaging, or shipping materials until your claim has been reviewed.
For research-use products, Invicta Peptides does not accept physical returns unless specifically authorized by us. Because storage, handling, and product integrity cannot be verified once a product leaves our control, unauthorized returns will not be accepted.